Introduction

Last updated: 20/03/2026

Welcome to The AC Engineer (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

1. Services

We provide air conditioning installation, servicing, maintenance, repair, and related HVAC services. All services are subject to availability and may vary depending on site conditions, equipment, and other factors identified during inspection.

2. Quotes and Pricing

  • All quotes are estimates unless stated otherwise.

  • Final pricing may change if additional work, parts, or labor are required.

  • Prices are subject to change without prior notice.

  • Quotes are valid for 30 days unless otherwise stated.

3. Appointments and Access

  • You agree to provide safe and reasonable access to the property where services are to be performed.

  • Missed appointments or late cancellations may result in a call out or cancellation fee.

4. Payments

  • Payment terms will be specified on your invoice or quote.

  • Payment is due on completion unless agreed otherwise.

  • Late payments may incur additional fees or interest as permitted by law.

5. Cancellations and Refunds

  • Cancellations must be made within a reasonable time before the scheduled appointment.

  • Deposits (if applicable) may be non refundable once work has commenced or materials have been ordered.

  • Refunds, if applicable, will be processed using the original payment method.

6. Warranties

  • Manufacturer warranties apply to equipment supplied and installed, subject to their terms and conditions.

  • Workmanship warranties (if offered) cover labor only and do not include misuse, neglect, or unauthorized repairs.

  • Routine maintenance is required to maintain warranty coverage.

7. Customer Responsibilities

You are responsible for:

  • Providing accurate information about your system and property

  • Ensuring electrical and structural conditions meet required standards

  • Proper use and ongoing maintenance of installed equipment.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our liability is limited to the cost of the services provided.

  • We are not responsible for delays or failures caused by events beyond our control.

9. Website Use

  • All content on this website is for general information only.

  • You may not copy, reproduce, or misuse website content without written permission.

  • We do not guarantee that the website will be error-free or uninterrupted.

10. Intellectual Property

All text, logos, images, and content on this website are the property of The AC Engineer unless otherwise stated and may not be used without permission.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

12. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of its courts.

13. Changes to These Terms

We may update these Terms and Conditions at any time. Continued use of our website or services indicates acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact:

The AC Engineer
Phone: 01223 625865
Email: info@theacengineer.co.uk

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